If the problem isn't fixed by the above steps, then it is possible that there is some AutoOpen macro that is kicking in and changing the viewing mode behind the scenes. Switch to Print Layout view at whatever zoom setting you want.Clear the Allow Starting in Reading Layout check box.The General tab of the Options dialog box. Make sure the General tab is selected. Choose Options from the Tools menu to display the Options dialog box.(Open it directly in Word, don't create a new document based on it.) Follow these general steps to accomplish both tasks: There are two things you need to do to start fixing this problem. He is forced to switch each document to Print Layout view, which is his preference. It seems that whenever he opens a document, it is in reading layout mode.
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